Playbook for Utility Workforce Development

A new "Playbook" offers a practical, step-by-step framework for publicly owned water, wastewater, and energy utilities to attract, develop, and retain a new generation of trained workers. Topics covered in the Playbook include recruitment; compliance; environment, health and safety; training and development; and, employee and labor relations.

 

This guide equips HR professionals and leaders with tools to implement best practices throughout the employee lifecycle. It offers a path for building trust, increasing engagement, and creating high-performing teams. This approach is designed to align with a utility's vision and values, strengthening systems so every employee and candidate can participate fully.

 

A partnership of organizations launched the program behind the Playbook. While this initiative was designed and funded by a significant grant through the California Workforce Development Board’s High Road Training Partnership Program, it can offer insights for any utility. 

 

This resource provides California's utilities with the tools they need to secure a skilled labor force for the future and helps build a strong, inclusive, and well-trained workforce.

 

Read the full Playbook here.

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shaina

Shaina Shay is an accomplished water professional with over a decade of experience in water policy, management, conservation, and community outreach. Her passion for pragmatic information sharing drives her work across the U.S. and Australia, where she has held roles with investor-owned utilities and as a senior water market specialist. Shaina's commitment to the field is reflected in her leadership positions within the American Water Works Association (AWWA), American Society of Civil Engineers (ASCE), and the Southern Arizona Water Users Association (SAWUA).